Easter Trading Hours

To our clients past, present and future we hope you all enjoy the Easter break with your loved ones and hope that the Easter bunny treats you all well!

We have arranged for trade companies to be available on call for any urgent/emergency maintenance that may occur during this time.

We do kindly request that you email your Property Manager in the event that you have had an emergency repair to notify them of the issue.

Office Closed
5:00pm, Thursday 17th April

Office Opens
9:00am, Tuesday 22nd April

EMERGENCY CONTACT DETAILS

Office Contact
John Carey | Principal | 0417 683 925 | johncarey@randw.com.au

Plumber
Cameron | Amps Plumbing | 02 4367 0011 | jobs@ampsplumbing.com.au

What constitutes an emergency repair?

Under the NSW residential tenancy laws, an 'urgent repair' means:

- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- a failure or breakdown of the gas, electricity or water supply to the property
- a failure or breakdown of any essential service for hot water, cooking, heating, cooling or laundering
- a fault or damage which makes the property unsafe or insecure
- a burst water service
- an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted
- a blocked or broken toilet
- a serious roof leak

What should you do if you are experiencing an emergency repair situation?

1. Call your Property Manager
2. If they are unavailable, please contact our approved emergency tradespeople.

Please note: if a tradesman does attend the property and the issue could have waited until the next working day, you may responsible for the full or part account charged by the tradesman.

Should you have a non-urgent repair for our attention please lodge your request via the normal channels.