Maintenance Request

Lodge a Repair

Emergency Repairs

Please find below our maintenance request form. We require all non-urgent repairs to be lodged in writing using the below submission form or by email to pointclarerentals@randw.com.au.

All repairs are attended to as promptly as possible, however, it is often necessary to obtain the owner's permission and/or quotes before any work can commence.

If your repair is urgent, please refer to the Emergency Repairs.

What constitutes an emergency repair?

The law distinguishes emergency repairs as being:

• a burst water service or a serious water service leak

• a blocked or broken toilet

• a serious roof leak

• a gas leak

• a dangerous electrical fault

• flooding or serious flood damage

• serious storm or fire damage

• a failure or breakdown of the gas, electricity or water supply to the premises

• a failure or breakdown of the hot water service

• a failure or breakdown of the stove or oven

• a failure or breakdown of a heater or air-conditioner

• a fault or damage which makes the premises unsafe or insecure

What should you do if you are experiencing an emergency repair situation?

1. Call our office
2. If the emergency is outside of business hours think carefully, can it wait until the next day? If not contact one of our approved emergency trades people.

3. If there is a water leak, switch off the water supply immediately.

Please note: if a tradesman does attend the property and the issue could have waited until the next working day, you may responsible for the full or part account charged by the tradesman.

Should you have a non-urgent repair for our attention please fill out the form below.

Plumber

AMPS Plumbing l Cameron l M: 02 4367 0011 l E: jobs@ampsplumbing.com.au

Electrician

Umina Beach Electricians l Chris l M: 0422 191 335 l E: cwelectricians@gmail.com

Handyman

MJK Handyman l Michael l M: 0421 140 775 l E: mjk.handyman.services@outlook.com.au

Locksmith

Central Coast Locksmiths l P: 02 4323 1534 l E: admin@centralcoastlocksmiths.com.au

Hot Water Maintenance

Hot Water Maintenance l P: 1300 130 060 l E: hwmgosford@gmail.com

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FAQ

Do I need to be there for open homes or inspections?

Not at all. We’ll handle everything professionally, respecting your time and space while ensuring buyers feel welcome and informed.

How should I prepare my home for sale?

Presentation matters. From minor touch-ups to expert styling, we’ll guide you on how to showcase your home in its best light—inside and out.

What should I look for in a real estate agent?

Experience, communication, and local knowledge count. You want someone who listens, guides you with honesty, and knows how to get results—now and always.

What’s a property appraisal, and why does it matter?

A professional appraisal gives you a clear understanding of your home’s current market value—an essential first step in planning your sale with confidence.

When’s the right time to sell?

The ‘perfect’ time depends on your property, your goals, and the market. We’ll help you weigh the factors and decide what works best for you.

Will I need to pay Stamp Duty?

Stamp Duty usually applies to buyers, but rules can vary. We can connect you with trusted legal and financial advisors to make sure everything’s covered.

What’s the best way to market my property?

The best marketing strategy is one that’s tailored—to your home, your audience, and the current market. It’s not about ticking boxes; it’s about standing out where it matters. That means combining strong digital reach with compelling visuals, authentic storytelling, and targeted strategy. If you’re thinking about selling, Talk to us today.