Maintenance Request

Lodge a repair

Emergency Repairs

Emergency Contact Details

Please find below maintenance request form. We require all non-urgent repairs to be lodged in writing using the below submission form or by email to pointclarerentals@randw.com.au.

All repairs are attended to as promptly as possible, however, it is often necessary to obtain the owner's permission and/or quotes before any work can commence.

If your repair is urgent, please refer to the Emergency Repair and Emergency Contact details.

What constitutes an emergency repair?

The law distinguishes emergency repairs as being:

• a burst water service or a serious water service leak

• a blocked or broken toilet

• a serious roof leak

• a gas leak

• a dangerous electrical fault

• flooding or serious flood damage

• serious storm or fire damage

• a failure or breakdown of the gas, electricity or water supply to the premises

• a failure or breakdown of the hot water service

• a failure or breakdown of the stove or oven

• a failure or breakdown of a heater or air-conditioner

• a fault or damage which makes the premises unsafe or insecure

What should you do if you are experiencing an emergency repair situation?

1. Call our office
2. If it is outside of business hours, please contact our approved emergency tradespeople.

Please note: if a tradesman does attend the property and the issue could have waited until the next working day, you may responsible for the full or part account charged by the tradesman.

Should you have a non-urgent repair for our attention please lodge your request here.

Plumber

AH Plumbing l Anton l M: 0459 222 452 l E: anton@ahplumbing.net.au

Electrician

Umina Beach Electricians l Chris l M: 0422 191 335 l E: cwelectricians@gmail.com

Handyman

RIXFIX l Rik l M: 0413 739 899 l E: sales@rixfix.com.au

Mobile Toolbox l David l M: 0448 665 269 l M: 0448 665 269 l E: 044toolbox@gmail.com

Locksmith

Featons Locksmith l P: 02 4341 4984 l E: info@featonlocksmiths.com.au

We advise all tenants of what they must do in case of an emergency. The steps to take are as follows:

Contact our office during working hours and state the nature of the emergency
If the emergency occurs after working hours, think carefully... Can it wait until the next working day? If so, please wait and contact our office. If not, then call one of our trusted tradespeople
If there is a water leak in your property, turn off the water supply immediately. This should stop the water leaking until we are able to effect the repair.
Check for the position of your fuses.
Check for the position of your main water supply.

We ask each occupier to use their common sense and discretion in the event of an emergency that is not covered by the above. Prepare yourself now for an emergency.